Privacy Policy
This policy describes how Dimarak ("we", "us") collects, uses, and protects information about you when you use our website and services.
Scope
This policy applies to dimarak.com, related subdomains, and any services where it is linked. It does not apply to third‑party websites or services that we do not control.
Information we collect
- Contact details (name, email, phone) and company information
- Project details you share via forms or during discovery calls
- Billing and contract information (for customers)
- Usage data (pages viewed, interactions) and device info (browser, OS)
- Approximate location derived from IP address
- Diagnostics, logs, and performance metrics
- CRM and support platforms, when you engage with us through those tools
- Partners and service providers who assist in delivering our services
How we use information
- To provide and improve our website and services
- To respond to inquiries, proposals, and support requests
- To operate analytics, security monitoring, and fraud prevention
- To comply with legal obligations and enforce agreements
- With your consent, to send updates or marketing communications (you may opt out)
Legal bases (GDPR)
Where applicable, we process personal data under these legal bases:
- Contract: to perform a contract or take steps at your request
- Legitimate interests: to operate, secure, and improve our services
- Consent: for specific optional uses (e.g., marketing)
- Legal obligation: to meet compliance or regulatory requirements
Sharing & disclosure
We do not sell your personal data. We may share information:
- With service providers who process data on our behalf under contracts
- With partners at your direction (e.g., integrations you request)
- To comply with laws, protect rights, or respond to lawful requests
- In connection with a corporate transaction, where permitted by law
See our Subprocessors page for key vendors.
International transfers
We may transfer and store information in countries outside your own. Where required, we use appropriate safeguards (such as standard contractual clauses) and align with your residency needs per contract.
Data retention
We retain information only as long as necessary for the purposes above, and as required by law. Retention periods vary by data type and contractual obligations. We delete or anonymize data when it is no longer needed.
Security
We implement technical and organizational measures including encryption in transit and at rest, access controls, audit logging, monitoring, and incident response. Learn more on our Security page.
Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, as well as data portability and the right to object. You also have the right to withdraw consent at any time.
- Access, rectification, erasure, restriction, portability, objection
- Complain to your local supervisory authority
- Right to know, delete, correct, and opt out of certain sharing
- We do not sell personal information; we honor applicable opt‑out rights
To exercise rights, contact us at privacy@dimarak.com. We may need to verify your identity before responding.
Cookies
We use cookies and similar technologies for functionality, analytics, and security. Manage your preferences and learn more on our Cookies page.
Children
Our website and services are not directed to children under 13 (or as defined by local law), and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy to reflect changes to our practices or for legal, technical, or regulatory reasons. We will post the updated version here and update the effective date above.
Contact
Dimarak Ltd. — Accra, Ghana. For questions about this policy or our data practices, email privacy@dimarak.com or visit our Contact page.