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Dimarak
Industry

Telecommunications

Scale customer experiences and network‑adjacent tooling with clear SLAs and telemetry.

NPS ↑
AHT ↓
Self‑serve rate ↑
Talk to usSee case studies

Common challenges

  • High‑volume support and deflection
  • Legacy BSS/OSS integrations
  • Availability and incident runbooks

How we help

  • Support AI for agents/self‑service
  • Stable integration layers with retries
  • SLOs, dashboards, and on‑call playbooks

Compliance notes

PII handling

minimization & access logging

Vendor risk

subprocessors and DPAs

Regional data residency on request

Sector‑relevant requirements supported as needed.

Relevant solutions

MVP Sprint

3–6 weeks
from $15k

Design → build → launch a focused MVP with analytics and reliability basics.

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Support AI (Helpdesk Copilot)

2–4 weeks
from $10k

Reduce response times with an on‑brand assistant for agents and self‑service.

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Platform Modernization

4–10 weeks
from $20k

Refactor critical paths for reliability, cost, and speed of change.

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Selected case studies

Agent assist rollout

First response cut by 40% with safe escalation.

ReadAll case studies

Plan an engagement for Telecommunications

We’ll tailor scope, security, and rollout to your environment.

Request a proposalSee pricing models