AI support copilot for Fintech

Added RAG search and agent handoffs to deflect tickets while improving CSAT and response times.

AI EnablementWeb & Mobile Apps

Challenge

Support team struggled to find accurate answers quickly, leading to longer SLAs and lower CSAT.

Solution

Built retrieval pipelines over docs and tickets, integrated a model‑agnostic LLM gateway, and added safe fallback to human with logging and evaluations.

Outcomes

41% ticket deflection
CSAT +12 pts
Median first response −38%

“Reliable partner for AI features — we shipped safely and fast.”

— S. Boateng, VP Eng, Fintech

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